Information We Collect

When you reach out for corporate floral arrangements or gift services, we gather details you voluntarily share. This covers your name, company name, email, phone, delivery addresses, and particular requirements for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain further business information such as company registration details, preferred delivery times, and budget needs to tailor our service to your business.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device details, and navigation through the site. We use this to enhance site performance and learn how clients discover our services.

How We Use Your Information

We mainly use your information to complete flower orders and deliver outstanding customer support. This covers order processing, coordinating deliveries, crafting custom arrangements to meet your requirements, and communicating about your service needs.

We also use data to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Silver Line Labs respects your privacy and does not sell your personal data to third parties. We only share information when needed to provide our services or when required by law.

We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they provide to us.

We may disclose information when required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This covers secure data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we apply robust security practices, no online transmission method is completely foolproof. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, update, erase, or limit how your data is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the type of information and the purpose for which it was collected.

Cookies and Website Tracking

We employ cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies allow us to store your preferences and assess site performance.

You control cookie settings through your browser preferences. However, disabling certain cookies may impact how the website functions. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only Silver Line Labs and our site. We are not responsible for the privacy practices of external websites.

We encourage you to review the privacy policies of any third-party sites you visit through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will refresh the "Last Updated" timestamp at the top of this document.

We invite you to check this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have inquiries about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please contact us.